How to make a reservation
- What information should I enter in the search engine?
You must enter the destination name or city where you want to travel not the country, such as, Miami, Rome, Paris, etc. To select a date, simply click on the box or field for the arrival and departure and the calendar automatically appears for you to select the day and the month you wish to book. The number of rooms, adults and children are conditioned in the fields for each specific category, with predetermined amounts, and age of children, which is mandatory if applicable.
- How do I select the hotel?
Once you have entered all the parameters in the search engine, click on "Search" and the search engine automatically does the work for you by selecting the best deals and best prices in the destination; this may take a few seconds. Then it will appear on the computer a list of hotels with room types, as well as the price per night for each room type. For more information about the hotel you select, click on the photo or name of the hotel and a page with all the features of the hotel such as map location, panoramic view of the aircraft as well as prices will show. If you think this is the hotel you want, simply click the desired price and proceed to the payment page to continue with the reservation.
- Are the hotel prices up to date?
What do the rooms shaded in blue and the icons behind the prices means?
The rooms shaded in blue in each hotel displayed after the search are rooms subject to special prices or discounts in the price of the room or some of the services or products offered within the hotel. Some examples of icons that identify or discounts, are as follows. These rooms have an icon that refers to the type of special offer
- When I make a reservation, should I wait some time to receive a confirmation?
No, all reservations on our website unless otherwise noted, are in real time and with immediate confirmation. By the time you make a reservation, our system automatically generates a voucher, with the reservation confirmation number, hotel information with reservation details, and cancellation policies of each hotel in specific. This document is sent to you immediately via email. Therefore, we ask that you enter correctly your e-mail address, in the booking form.
- If I enter a wrong email address. What happens to my reservation?
Normally you should receive an email that is generated automatically once payment is made and it has been verified that the balance of the reservation has been debited correctly from your credit card. This process usually takes seconds. If you notice that after a few hours you have not received confirmation via e-mail, contact us to our email address: firstname.lastname@example.org or by telephone: 1-855-788-4253 (toll free), and we will send your documentation immediately.
Protection of personal data and payment security
How secure and safe is to pay on-line or register on the website?
- What is data encryption?
The data encryption process works as follows: the information you have entered is take and it’s converted into code bits that are transferred using secure protocols over the Internet. These data are disjointed and cannot be read as the information travels over the web. Once your encrypted personal information is welcome on our secure servers, then translated back into its original form and stored in our database off-line
- Does Summitour stores information about credit cards?
No, Summitour does not store your credit card information, therefore whenever you access our website to make a new reservation you must re-enter your credit card information
- What should I do if I realize that my information is being misused?
You should contact
Documentation and information needed for my trip
- What documents should I bring on my trip?
You must take your Voucher, or electronic ticket sent to you via e-mail immediately after making your reservation, which contains the confirmation number and your locator number, as well as personal identification document (ID or driver's license ), and in case of travel abroad, your valid passport. We recommend you find more information regarding customs requirements before you travel
- How I can get more information on travel regulations, health policies, and other traveler’s resources?
If you have more questions you can get more information on the traveler's tools page on our website or visit the links provided below.