Terms and conditions

Agreement between the Travel Agency, hereinafter, "Summitour", “agency”, "we", and “us" or "our" refer to Summitour LLC. a Florida Limited Liability Company and the client, hereinafter "you". Summitour LLC, gives you a warm welcome to the web sites www.summitour.comand www.summitour.net

Please read carefully:

These websites are designed to provide customers with the necessary tools so that they can gather travel information, or tourism products, as well as to determine availability and make reservations. This website is offered to you conditional upon your acceptance without modification of all terms, conditions and notices set forth below (the "Agreement"). Once you access our website or make a reservation through our website, helpline or via e-mail, you agree to be bound by this agreement. Please read the agreement carefully and if you do not agree with all of these terms and conditions contained herein, please do not use our website or call center to make reservations. Summitour reserves the right to make any amendments necessary to this agreement at the time we choose and without prior notice. The mere facts that you continue accessing our website or to make reservations means you have accepted the updated version of this agreement.

First: Using the Website

 You must ensure to use the website under the following conditions:

I. That you are at least 18 years old.

II. That you have the capacity to meet your obligations.

III. To use our website in accordance with the clauses described in this agreement.

IV. That you will only use the website to make reservations for you or on behalf of another person for whom you are legally authorized to act. In that event, you must inform that person of the terms and conditions including any rules or restrictions applicable and all the information supplied by you on this website is true, accurate, current and complete.

V. If you register with Summitour, you will be responsible for safeguarding the account information registration and will be responsible for the use of it by you and anyone other than you.

Second: Prohibited Activities

All services or products posted on this website are the property of Summitour or our providers and suppliers. Any reproduction, distribution, copying, publication, modification, transfer or sell of any information, products, services or software used on the website without proper authorization from Summitour, our providers and suppliers, it is strictly prohibited.

a) Use this website for purposes to injure Summitour or any of its debtors which may cause some prejudice or impediment to the normal functioning of the website.

b) Access, monitor or copy this website using a spider, robot, scrapers or any other tool or program for any purpose without our written permission or consent.

c) Making false claims, speculative or fraudulent or contracts.

d) Include our website information in search tools for the purpose of price comparisons.

e) Creating a mirror website or incorporate any part of the website anywhere else without our written permission.

f) Summitour reserves the right to deny the access to our website in the time we choose, at our sole discretion, without notice and without compensation to all users who do not comply with the terms and clauses contained in this agreement.

Third: Summitour LLC, Responsibilities

Any seats reservation, tickets to all types of transportation, hotel rooms booking, tours or any other product or service offered through our website, unless otherwise noted, is undertaken by Summitour as a mediator. Summitour facilitates the contact between the service provider and the potential customer. Therefore, Summitour, acts as an intermediary between the user and the service provider or organizer. Summitour is not responsible for errors or omissions or for any breach or inaccuracy and diligent performance of the services that are part of the contract between the service provider and the client. Given that is the client is who hires the products and services directly with the supplier or provider, any complaint or inquiry made regarding the service should be directed to the supplier or borrower. At all times, Summitour is willing to assist the client in doubt, dissatisfied or with any suggestion that may have. Summitour, can apply constant changes and improvements on their website and under no circumstances will the Agency be liable for any direct or indirect damages related to or arising from use of our website, or for any delay or delays produced or inability to use it.

Fourth: Suppliers rules and restrictions

Purchases of goods and services and reservations are subject to additional terms and conditions. By using our website you agree to abide by the terms and conditions of purchase imposed by any supplier or service providers with whom you can choose to perform a particular operation, including, but not limited to, payment of any debt due and compliance with the rules and restrictions laid down by suppliers pursuant to the use and availability of prices of products and / or services. At the time of check-in, some hotels will request a credit card or cash deposit to cover additional expenses. This deposit is separate from any payment Summitour may have received from your reservation. Any violation of the rules or restrictions described above may result in cancelling your reservation. In addition you will be denied access to our tourism products and services and you will lose any amount deposited for this reservation and Summitour, will be entitled to withdraw or debit from your account any expenses incurred resulting from noncompliance.

-Airline Prohibited Practices

You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets" if those practices are prohibited by the airline(s). You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel if that practice is prohibited by the airline(s). You acknowledge that most airlines prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets if you engage in these practices. You agree to indemnify the Covered Parties against airline claims, on the basis of these or any other prohibited practices, for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.

-Use of Flight Segments

Most airlines require you to use flight coupons in sequential order. For those airlines who allow the use of a ticket for only one segment, if you do not cancel all or part of your journey prior to the departure of any segment of your itinerary, you may forfeit up to the value of your airline ticket, depending on the rules of the fare purchased.

-Taxes and Fees Charges on Published Price Airline Tickets

Government imposed taxes and fees and any applicable airline imposed fees are either included in your fare or itemized separately on your checkout page to provide a trip cost. Tax rates in effect at time of purchase are applied to your ticket price. Retroactive tax rate increases may be the responsibility of the traveler. For international flights, as described below, Entry or Exit Fees may be charged that are not included in your fare or itemized separately on your checkout page. A non-refundable fee per ticket will be applied to published price airline itineraries that include more than one carrier. Paper ticket fees, itinerary change/cancellation/refund fees, baggage fees and Entry or Exit fees on certain international flights may also apply to your itinerary, as described below;

Paper Ticket Fees: A shipping and handling fee will be charged if your itinerary requires the issuance of paper tickets. If your tickets are rerouted or are undeliverable and are returned, there will be an additional re-handling fee. Note: This fee, if applicable, will be displayed on your contract prior to purchase.

Itinerary Changes/Cancellations/Refunds: Air travel itinerary changes, if permitted by the airline fare rules, may have a change fee charged by the airline typically ranging between $200 and $300 USD per ticket that will vary by market, carrier and specific fare rule. In addition, any changes made with Summitour to your itinerary will incur per ticket Summitour processing fee.

Baggage and Other Ancillary Airline Fees: The airlines may require you to pay additional fees at the airport for certain services and/ or if you exceed certain limits as dictated by the airline, such as the number of bags or weight allowed, and some airlines do not offer a free baggage allowance. During the booking process, Summitour provides a summary of key terms of an airlines baggage fees, but each airline should be consulted for complete information about its baggage and other ancillary fees.

Entry/Exit Fees: If you are traveling internationally, some countries or airports charge fees upon entering and/or exiting the country. These fees are not included in the ticket price, or the taxes and fees we display on our website prior to purchase. For more information on a specific country's entry/exit fee, we suggest that you visit www.travel.state.gov prior to departure.

Hotel Service Restrictions

-Check In: Upon check-in, the reservation holder must present a valid ID and credit card or, in the hotel's discretion, debit card, in his or her name (the amount of available credit required will vary by hotel). Debit cards may not be accepted.

-Double Occupancy:All hotel reservations are guaranteed for double occupancy (i.e. 2 adults) and accommodations for more than two adults are not guaranteed. Some hotels may not allow extra guests. If your hotel does allow extra guests, there may be additional charges. These charges vary and will be payable directly to the hotel.

-Late Arrival and Failure to Check-in on First Night:While you should call Summitour if you wish to cancel a cancellable reservation in advance of your stay, if you are going to be delayed on your date of check in or find that you cannot check in to your hotel on the date you requested, you should contact the hotel to let them know. If you fail to check in to your hotel on the day of your reservation and do not alert the hotel, the remaining portion of your reservation may be canceled and you may not be entitled to a refund, depending on the terms and conditions of the applicable hotel.

-Disability Needs:If you have disability needs (for example only, you need a wheelchair accessible room or require the use of a service animal) you must call the hotel and verify that disability needs can be met. If your disability needs cannot be accommodated by the hotel, please call Summitour customer service.

-Hotel Accommodations and Special Requests:Depending upon which Summitour.com hotel reservation service you use, you may or may not be able to select your room type and number and type of beds. Room assignments are based on hotel availability and are at the hotel's discretion. We cannot guarantee a non-smoking room. If you have special requests (including, for example, preferences for smoking or nonsmoking rooms, a specific room, particular bedding, floor location, closeness to an elevator, connecting rooms, or pet accommodations), you must call the hotel and verify that special requests can be met after you have made your booking. Since Summitour.com has no control over which room a hotel will assign to you, Summitour.com cannot accommodate special requests in advance of your booking and cannot guarantee that special requests will be met.

-Must be 21 Years of Age:The guest on the reservation must be 21 years or older to check into the hotel.

-Frequent Traveler Points:Frequent traveler points, upgrades, certificate vouchers and other discounts or incentives may not apply to summitour.com's hotel services.

-Hotel Star Ratings (General): Summitour.com's star rating system is provided for your reference. Like other well-known hotel rating systems, summitour.com considers a number of factors in evaluating the quality of participating hotels such as: amenities, facilities, reputation, brand, other rating services, customer feedback from guests who have stayed at the hotel, etc., to assign a single star rating. Summitour.com screens participating hotels carefully and updates our information periodically to ensure the validity of our ratings. Our ratings systems may sometimes differ from those of other rating systems that you may be familiar with. We do not warrant or guarantee that our star rating system is equal to or consistent with any other star rating system and reserve the right to change a hotel's rating at any time with or without notice.

-Accommodation Types:Summitour offers its customers various properties, including hotels, motels, bed and breakfasts, resorts and other types of rentable accommodations.

-Prices:Sometimes cheaper rates are available for a specific stay at a hotel, however, these rates made by hotels may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.

-Pricing Errors:We endeavor to publish and maintain accurate prices and information for the services we offer. Hotels provide us with the price and other information related to these services. In the event, however, that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from a hotel, we retain the right to refuse or cancel any Requests placed for such service. We shall have the right to refuse or cancel any such Requests whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your Request is canceled because of incorrect hotel information, we will promptly issue a credit to your credit card account in the amount of the charge. Prices, rates and inventory are subject to availability from the hotel.

-Hazardous Materials:Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years? Imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples include paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. See http://www.faa.gov/about/office_org/headquarters_offices/ash/ash_programs/hazmat/passenger_info/ for more information.

Fifth:  National, International Destinations and Force Majeure

Summitour, in any way guarantee, represent or claims that a trip to a national or international destination does not contain any risk, or be advisable or not. Summitour, is not responsible for any damages that may arise from travel to these destinations. You should be aware that each target can be subject to problems of insecurity, sociopolitical changes, events, weather or force majeure (such as natural disasters, strikes, wars, terrorist attacks, riots, revolts, epidemics, etc.). The Agency, recommends that before you travel to a national or international destination, gather the necessary information about the particular destination or destinations involved in your journey.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information, see: http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, SUMMITOUR DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Sixth: Cancellations

If you cancel your reservation, you have the right to receive a refund as set forth below. You must send all requests for refunds to us in writing by facsimile or by email. Refunds will be made within 14 days of receipt of your notice of cancellation.

Summitour reserves the right, in its sole discretion, to reject an individual at any time prior to departure, or to cancel the CUBAN TOUR PROGRAM in which a PARTICIPANT is scheduled to participate. In the unlikely event of such a cancellation by Summitour, or if a PARTICIPANT has been rejected, the total amount paid to Summitour (less airfare) will be refunded, unless the cancellation is due to non-payment of the CUBAN TOUR PROGRAM fee and/or Flight Package by the CUBAN TOUR PROGRAM fee’s due date or is due to governmental action beyond our control, in which case the amount refunded will be reduced to the extent Summitour has incurred expenses in organizing the PROGRAM. Other than such a refund, Summitour will not be responsible to a PARTICIPANT for any other refund, costs, interest, liability or damages of any kind. 

If PARTICIPANT cancels for any reason, he or she must notify us in writing. The cancellation will be effective upon we receive the written notification at our office in Miami, Florida. Summitour incurs substantial administrative and planning costs prior to the departure of PARTICIPANT. Therefore, regrettably, if PARTICIPANT cancels his or her participation in the PROGRAM, funds paid by PARTICIPANT to Summitour can be refunded only as set forth below.

The $250 deposit is non-refundable. PARTICIPANT may apply this deposit to another CUBAN TOUR PROGRAM to be scheduled to depart within 365 days of the original scheduled start date, subject to space availability.

If the cancellation is effective:

61 days or more prior to the scheduled start date, the funds paid towards the program, not including the deposit and any applicable airline cancellation penalties, will be refunded;

60 to 45 days prior to the scheduled start date, 50% of the funds paid towards the program, will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded;

44 to 31 days prior to the scheduled start date, 75% of the funds paid towards the program will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded;

30 or fewer days prior to the scheduled start date, none of the funds will be refunded.

If PARTICIPANT cancels his/her program and chooses a refund, PARTICIPANT will forfeit the future use of his/her deposit.

No refunds will be made for unused portions of the PROGRAM for any reason. Flight package costs are non-transferable.

PARTICIPANT is responsible for transportation costs to the start location in Miami or other designated gateway city. The PARTICIPANT is also solely responsible for any airfare or other travel fees, charges, expenses or penalties that might result from any cancellation of or change in the PARTICIPANT’s PROGRAM, whether the PARTICIPANT cancels the PROGRAM or it is cancelled or altered by Summitour. 

It is very important that a PARTICIPANT understands the cancellation policy. If it is not clear, the PARTICIPANT should ask for clarification. Summitour cannot make exceptions to this cancellation policy for any reason, including medical emergencies. Medical Evacuation insurance and $1,000 of Trip Cancellation insurance is automatically included in the PROGRAM fee.  SUMMITOUR STRONGLY URGES THE PARTICIPANT TO UPGRADE AND/OR PURCHASE ADDITIONAL TRIP CANCELLATION INSURANCE.

You may modify or cancel your reservation at any time you understand it convenient. Summitour does not charge cancellation fees, however, the hotel may charge cancellation fees depending on the date you choose to cancel or change your booking. In addition, you understand that the cancellation policy of each of the establishments or hotels is inherent in each facility and that it varies from one hotel to another, so you should review the hotel cancellation fees that are reflected in the booking before making a payment. These policies are also present in the bonus you get for your reservation, if applicable. The amount or penalty applied by a hotel may vary depending on the date you cancel your reservation, and can range from a small charge to the total balance of your reservation, a sum equivalent to one night stay at the hotel facility where you have made the booking or the full amount of your reservation, depending on the time you decide to cancel and each particular provider. You agree to pay any cancellation fee or change you incurred. There are exceptional cases when hotels do not allow cancellations or changes to their bookings once the reservation is done. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations. In regards to other services such as Car Rental, Activities, Vacation Packages and Tours, the cancellation policy will be clearly stated before completing the booking and will also be reflected in the bonus you obtain from your reservation. 

Seventh: Liability Disclaimer

The software, products, services and information published in this website may contain errors or inaccuracies, including pricing errors. Summitour, does not guarantee the accuracy of all information and assumes no responsibility for any errors or inaccuracies that may arise from the information in any of the products or services offered on the site. Usually, such information is provided to Summitour by suppliers or service providers. Categorizations or hotel ratings published on our website are solely for the purpose of serving as a general reference. Summitour, does not guarantee the accuracy of hotels ratings. The Agency or any of its respective suppliers may make changes or improvements to the site at the time of their choice. The fact that products or services are included in this website does not mean that our company recommends or sponsors those services or products. Summitour, does not warrant or assume that this website, servers and / or emails from our company are free of viruses or other harmful components.

The Agency is not responsible for breaches, negligence, errors or omissions of any of our providers or service providers that may result in injury, personal injury, death or other damages or expenses arising in this connection. Summitour, has no responsibility and therefore fails to make refunds for delays on the basis of quota, accident, cancellation, force majeure or any other cause beyond their direct control; this includes acts of any government or authority. Summitour, is reserved to correct any possible error in the pricing of reservations that are pending and have been made taking into account the incorrect price. In this hypothetical case, the agency will provide the ability to maintain the reservation with the right price, otherwise cancel your booking and will refund the entire amount of the reservation without applying a penalty.

Eighth: Links to third-parties sites

This website can provide you with links operated by parties other than Summitour. The agency does not guarantee any of these websites nor does Summitour assume responsibility for any damages or losses arising from unauthorized access, use or reliability of the content, products or services offered at these sites. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Ninth: Content provided to users on websites Summitour LLC.

The Agency may make available to users chat rooms or blogs as a tool to establish a specific forum in order to provide interactive information to potential customers, and as a marketing tool to know the tastes, preferences and their needs. The agency assumes no liability for any content or any type of transmission included by the users in the forums or on your website. The responsibilities of these manifestations are exclusive of those who perform them. You are prohibited from posting or transmitting to or from this website information or any practices contrary to good faith, morals or public order, as well as those who violate the proprietary rights of third parties, defamatory, obscene, threatening, xenophobic, pornographic content or any other illegal material, including, but not limited to, indication of terrorism that directly or indirectly infringe human rights. You understand and agree that Summitour, prohibits the use of our blog or any forum to conduct surveys or provide any goods and services or to publish any information relating to the prohibitions to which it was eluded earlier in this section.

Tenth: Indemnification

You agree to defend and indemnify Summitour, its suppliers or service providers, its officers, directors, officials or employees for any claim, loss, damages, causes of actions, penalties or fines, and costs and expenses of any kind or nature including but not limited to reasonable legal and accounting fees , brought by third parties as a result of:

Your breach of any provision of this agreement or the documents referenced herein, your violation of any law or the rights of a third party, or your use of this website.

Eleven: Privacy Policy

Summitour LLC believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website and, as stated above, is incorporated by reference, to understand our practices: Privacy Policy

Twelve: Law and Jurisdiction

The general conditions adopted in this contract shall be governed by the laws of the United States of America, specifically the state of Florida. Summitour, a company selling travel services, registered in the State of Florida with a Seller of Travel number: ST37989. Any dispute or breach of this contract will be made available to the competent courts of Miami Dade County, FL.

These terms of use were revised as of September, 2016.